Customer Support Center
 Mango
Bay Internet offers this help center for all of your questions. We offer
24 x 7 technical support for our customers. Specifically, the support
options are as follows:
Frequently Asked Questions (FAQ), Technical support information, Email
support, Payments, Billing and Use policies can be accessed to the left
of this screen.
Select the on-line chat button to the left to engage a live technician
during normal business hours and occasionally on nights as weekends. The
button will indicate whether or not a live technician is available for
chat.
Call our office at 216.335.9255 from 8:00 a.m. to 5:30 p.m. M-F.
We have an after-hours voicemail/dispatch system that allows you to
leave a message for technical support. Select option 2 for technical
support, and then select option 9 and you will get our emergency
dispatch mailbox. Leave all pertinent information and a technician will
be paged. Your call will be returned within 90 minutes.
We offer Premium Support/Consulting contracts that can help your
business with network/pc support issues. Please inquire within. If you
have a Premium Support Contract, please indicate that to our technicians
when calling in.
A Message from the President of Mango Bay Internet-
"Although Mango Bay Internet offers numerous reasons why you should
select us as your source for design, hosting and access, the most
important reason is excellent service and support."
Email Support
Email Support
If you are having problems with an e-mail or would like to change or add a new e-mail. Please click on form link below and fill out. A technician will implement the requests/change within 24 hrs.
Mango Bay Internet also provides e-mail solutions online for customers through our Frequently Asked Questions page. Please click here to visit the FAQ.
Web Mail
Mango Bay proudly offers email services that we are sure many of our customers, especially those who do a great deal of traveling, will want to use. Mango Bay is now offering web-based e-mail to complement your existing e-mail account.
Mango Bay WebMail - FREE for all Customers!
With point-and-click ease, subscribers can access WebMail accounts through any Web browser anytime, anywhere. Universal access, full functionality, secure operation, and elimination of configuration hassles offer an attractive alternative to traditional mail clients.
Some of the features currently available with WebMail:
- Fully functional Web interface that’s as easy to use as any e-mail software
- Customizable out-of-office autoresponder message function
- You can make changes to your password without having to call Tech Support
- Spell checker for composing messages.
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